Refunds & cancellations

Cancelling an order

You can cancel an order yourself from Your Orders until the vendor accepts it. You get a full refund.

Once the vendor has accepted (food may already be in preparation), cancellation is no longer available online. Email support@alzafar.app and we will review your request.

Declined orders

If a vendor declines your order, or part of it, we refund that part to your card automatically and email you a tax credit note.

Problems with a delivery

If an item arrives damaged, incorrect or does not arrive, contact support@alzafar.app within 48 hours. Perishable items are reviewed case by case and may be refunded fully or partly.

How refunds are paid

Refunds go back to the card you paid with, usually within 5-10 business days depending on your bank. Every refund comes with a tax credit note.